Refund Policy – Zohra.pk

Shop with confidence. If you are not happy with your order, you can return it within 7 days of delivery and get your money back. This page explains exactly how it works.

Our 7-day money-back guarantee

• You can return any item within 7 days of receiving it, for any reason, including if you simply changed your mind.
• The item must be unused and unwashed, in its original packaging with tags.
• We refund 100% of the product price.

Delivery charges on returns

• Faulty, damaged or wrong item: we refund the full amount, including any delivery charge you paid, and we pay for the return shipping. Please send us a photo of the problem.
• Changed your mind: we refund the full product price. The original delivery charge (Rs 250, if you paid it) and the cost of sending the item back are not refunded.

Prefer an exchange?

You can exchange your item for another design or colour instead of a refund. If the new item costs more, you pay the difference. If your item was faulty or wrong, we send the replacement at no extra cost.

How to return an item

1. Message us on WhatsApp 0300 9700710 or email info@zohra.pk within 7 days of delivery. Share your order number and the reason, with photos if the item is faulty or wrong.
2. We confirm your return and share the return address.
3. Send the item back in its original packaging and keep your courier receipt.
4. Once we receive and check the item, we send your refund within 3 working days.

How you get your money back

Refunds are sent by bank transfer or JazzCash to the account you share with us. For cash-on-delivery orders, this is how we return your money.

What we cannot accept

• Items that have been used, worn, washed or damaged after delivery.
• Items returned without their original packaging and tags.
• Return requests made more than 7 days after delivery.

Check your parcel before paying

Want to see your order before you pay? Tick “Open parcel” at checkout (or write it in the order notes) and our rider will let you check it first.

Questions?

We are here to help every day from 10 AM to 11 PM on WhatsApp 0300 9700710 or at info@zohra.pk.