At Zohra.pk, we value your satisfaction and strive to provide you with the best shopping experience possible. While we aim to deliver the highest quality products, we understand that there may be instances where you need to seek a refund. We want to ensure our refund process is transparent, straightforward, and fair for all our customers. Below, we outline our refund policy to guide you through the process.
Eligibility for Refund
- To be eligible for a refund, you must initiate the refund process within 7 days of receiving your order.
- The item(s) you are seeking a refund for must be in their original condition, including all tags and packaging. We cannot accept returns for items that show signs of wear, damage, or alteration.
- Change of mind is not applicable.
Initiating a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these simple steps:
- Contact Our Customer Support: Contact our friendly customer support team through our designated contact channels. They will guide you through the refund process and provide the necessary instructions.
- Provide Necessary Information: To expedite the refund process, please provide relevant information, including your order number, the reason for the refund, and any supporting details.
Refund Options
Upon receiving your request for a refund and the returned item(s), we offer the following options:
- Full Refund: You may opt for a full refund of the purchase price, including any applicable taxes and shipping charges, to your original payment method.
- Exchange: If you prefer, we can arrange to exchange the item(s) with an alternative product of equal value. We will refund the excess or request additional payment if there is a price difference.
Refund Processing Time
Once we receive the returned item(s) and assess their condition, we will promptly process your refund or exchange request. Please allow for a processing time of up to 10 business days. You will receive email notifications confirming the status of your refund or exchange.
Contact Us
If you have any questions, concerns, or require further assistance regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.
At Zohra.pk, our commitment to quality extends to our refund policy, reflecting our dedication to providing you with a shopping experience based on trust and transparency. Thank you for choosing us as your preferred destination for hijabs and scarves.
Warm regards,
The Zohra.pk Team