At Zohra.pk, your satisfaction is our top priority. We understand that when it comes to online shopping, a clear and fair shipping and return policy is essential to ensure a seamless experience for our valued customers. Below, we outline our policy to provide you with a transparent understanding of how we handle shipping and returns.
Shipping Policy
Fast and Reliable Delivery
We take pride in our efficient shipping process. Once you’ve placed your order, our dedicated team works diligently to ensure your selected items are prepared for dispatch promptly.
Delivery Options
We offer a range of delivery options to cater to your specific needs. Whether you prefer standard shipping or expedited delivery, you can select the option that suits you best during the checkout process.
Tracking Your Order
We understand the importance of knowing the status of your order. That’s why we provide a tracking number for every shipment, allowing you to monitor its progress until it reaches your doorstep.
International Shipping
For our international customers, we offer reliable international shipping options to ensure your order reaches you, no matter where you are in the world.
Return Policy
Easy Returns
While we strive for perfection, we understand that there may be times when you wish to return an item. Our return process is designed to be hassle-free and straightforward.
30-Day Return Window
If you’re not completely satisfied with your purchase, you have a 30-day window to initiate a return. We want you to have peace of mind when shopping with us.
Return Eligibility
Please ensure that the item you wish to return is in its original condition, with all tags and packaging intact. We are unable to accept returns for items that show signs of wear or damage.
Simple Return Process
To initiate a return, simply contact our customer support team. They will guide you through the process and provide you with the necessary instructions.
Refund or Exchange
Once we receive your returned item, we will promptly process your request for a refund or exchange, depending on your preference.
At Zohra.pk, we believe in providing you with not only exquisite hijabs and scarves but also a shopping experience that is built on trust, transparency, and your satisfaction. If you have any questions or require further assistance regarding our shipping and return policy, please don’t hesitate to reach out to our friendly customer support team. Your happiness is our priority.
Thank you for choosing Zohra.pk as your fashion destination.
Warm regards, The Zohra.pk Team